Protecting your privacy is an essential part of running a market research business like ours. This Privacy Statement sets out to demonstrate our commitment to your right to privacy under the General Data Protection Regulation (GDPR), and explains how we store and process the personal information that you may i) give us when you participate in our research projects and ii) share with us via our website (Personal Data). Any changes to our privacy policy will be posted on this page.

i) Information you give us when you participate in our research

Data Security

We take the necessary organizational and technical measures in place to help protect your Personal Data from unauthorized access, use or disclosure. We require that our employees and data processors observe your privacy and confidentiality rights. 

Using Your Data

We will only use your data for the purposes for which you have given us consent.

Data Retention

The Buzzz will not retain your Personal Data any longer than is necessary to fulfil the purposes for which it was collected. At this point, your data will be securely deleted from our IT system. Or if paper documents are held then these will be securely disposed of.

Your Right to Enquire

If you wish to contact us to find out what personal information we hold about you or whether we still hold your personal information, then you can contact us at:

It is your right to have us dispose of any personal information we hold about you unless there is a legal reason to the contrary.

Sharing or transferring your data

We do not normally need to share your data with any third party and any personally identifiable data is normally removed from our data prior to analysis and reporting.

If we do need to share any of your personally identifiable data with our client for reporting purposes then we will ask for your explicit permission and inform you with who we will be sharing it e.g. if we want to show a picture, video or sound recording of you.

There are occasions where the research you are participating in is conducted in an online environment. In these instances, we use cloud-based software from one of our suppliers and therefore your details are in effect being shared with a third party. In these cases we ensure we use reputable suppliers (data processors) who observe your privacy and confidentiality rights and whose processes meet the EU’s/UK’s General Data Protection Regulation (GDPR), even if their data servers are located outside of the EEA we’ll ensure they have an appropriate level of protection.

ii) Information about you that we collect via our website

We may collect and process the following data about you:

  • Your name and email address if you wish to download one of our case studies
  • Details of your visits to this Site include, IP address, traffic data, location data, weblogs and other communication data.

When you e-mail us or use a contact form within this Site, we will use your email address for the purposes of administering your query, responding to you or sending you information about our business. We will not publish your email address on this Site.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve this Site and to deliver a better and more personalised service.

They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to this Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to reject the setting of cookies. However, if you select this setting you may be unable to access certain parts of this Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to this Site.

If you do not wish cookies to be stored on your browser follow these instructions:

  • Internet Explorer: Open the Tools menu and click Internet Options. Choose the Privacy tab and move the slider to a high level of privacy. Click on the Default button if you do not see the slider.
  • Firefox: Open the Edit menu and choose Preferences. In the Advanced category, choose Cookies. Click the radio button and Disable all cookies.
  • Other browsers: Refer to the relevant help menu looking under cookies, privacy or security.

If you wish us to remove your details from our marketing database at any time please email us.

Where we store your personal data

Typically the data we hold about you is stored on our company server located at our offices. On occasion, this data might be transferred to and stored at, a destination outside the European Economic Area (“EEA”). This is normally the case when we use cloud-based software for sending you surveys or direct mail. In these cases we ensure we use reputable suppliers (data processors) who observe your privacy and confidentiality rights and whose processes meet the EU General Data Protection Regulation (GDPR), even if their data servers are located outside of the EU  we’ll ensure they have an appropriate level of protection.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from this Site is presented in the most effective manner for you and for your computer.
  • To provide you with information that you request from us or which we feel may interest you.
  • To notify you about changes to our company or our services.

Your Rights

  • Under GDPR it is your right to be able to find out about the data we hold on you, have that data deleted or specify how we use that data. If you do not want us to use your data in this way, or if you would like further details of the personal data we hold about you then you can contact us at:

Disclosure of your information

We may disclose your personal information to third parties:

  • When we send you information about our company or surveys using cloud-based marketing/survey software or when we engage one of our suppliers to facilitate these.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights and property.

Read our full terms and conditions here